1. Pre-sale service

Achieve the top-notch combined service of technology and sales, allowing users to have a service experience in every purchase.

①Carry out technical communication and exchange of products before purchasing, and actively give suggestions.

②When selecting product models, consider whether the lowest cost chemical mine maximizes efficiency.

③When the industrial and mining requirements cannot be met, the designer will be arranged to make reasonable improvements according to the special requirements of the customer.

2. In-sale service

Respect every user; give users a relaxed and assured overall value service.

①Perform cost-effectiveness: compare price, quality, and service, and reflect on whether there is something wrong.

②In the process of cooperation, in accordance with the contract, deliver on time with quality and quantity, and keep in touch with users at any time.

③During the production period, relevant technical personnel can come to our company for product supervision and inspection. At the same time, our company will provide the structure diagram and detailed documents of the product to make supervision documents.

④For special industrial and mining or customized products, professional technicians can be negotiated to visit the site for guidance.

⑤Our company confirms the product model, caliber, quantity and number of pieces by telephone before shipment.

Three, after-sales service

Service creates the enterprise so that customers have no worries.

①Provide product certificate, production license, inspection report, installation manual, etc. according to contract requirements.

②In the process of product acceptance, if the customer does not conform to the contract requirements, our company will deal with it within two hours after receiving the customer's notice.

③Our company provides a 12-month product warranty period, which is calculated from the date of acceptance.

④Under the correct installation and use, the company will be responsible for product quality problems.

Four, warranty and replacement commitment

①Under normal storage and transportation, installation, maintenance, and use conditions, when the product cannot be used normally due to quality problems, three guarantees and four guarantees are provided: quality, quantity, timely, repair, replacement, return, and loss.

②When receiving feedback on quality information, we will put forward handling opinions within 24 hours, and rush to the scene for handling within 100 hours.

③We can provide spare parts, spare parts and installation, commissioning and maintenance services according to user needs.